Northiam and Broad Oak Surgeries

Northiam and Broad Oak Surgeries 2024-03-13 Person 5 5 0

Following an illness after Christmas that required emergency hospitalisation for 10 days I was visiting the surgery for bloods, but was having another wobbly day. The nurse did my bloods, but also managed to get me an immediate appointment with Dr Dale who was able to help. Then, last Monday, I was again visiting for bloods, but this time had a horrible eye infection. The nurse again got me in to see a doctor, Dr Morris who, as he said, was cuckooing in Dr Dale's office! He prescribed some drops, but said if it got worse I should visit the eye specialist in A&E. It did get worse so on Tuesday I visited A&E. Whilst waiting there, I had a call from the surgery, and it was Dr Morris checking how I was. What absolutely wonderful service on both occasions. I am so glad I moved to the surgery catchment area when I early retired.

Nothing could have been better!

Northiam and Broad Oak Surgeries 2024-03-02 Person 5 5 0

I needed a blood test. Rang up on a Friday and was given a telephone consultation immediately for first thing Monday. The Doctor rang through and sanctioned the test . . . which was booked for a couple of days later . . . at the same time a consultation was booked for 4 days later. The whole process from booking to consultation was smooth and efficient. The consultation was congenial and helpful. Dr Dale was understanding of my concerns and was comfortable discussing these.

Provide an infra-red vein locator to facilitate blood tests. Thought about buying one myself to bring it along as needed. Finding my veins is always a needle in a haystack event. The Phlebotomy nurse was amazingly diligent finding a vein and managed to use it to fill all 3 test tubes. (Often a second try is required)

Northiam and Broad Oak Surgeries 2024-02-29 Person 5 5 0

Whenever I have needed an urgent appointment I have been seen on the same day, on this occasion it was non-urgent and not time critical so I was happy to wait for an appointment.

Nothing - I was happy with my experience

Northiam and Broad Oak Surgeries 2024-02-29 Person 5 5 0

The reason l gave these answers are:- l find them always polite, and approachable each time l attend the surgery, and nothing is ever to much trouble with any queries l have. There is never any issue in making an appointment, online or in surgery.

N/A

Northiam and Broad Oak Surgeries 2024-02-28 Person 5 5 0

Can always get an appointment which is so lucky and we are all very thankful you put our health first.

Surgrey opening times later than 12pm.